Frequently Asked Questions
What is Joone Creative?
We are a new craft retailer offering irresistible craft kits and supplies, made in partnership with extraordinary artists. Learn more on joonecreative.com
Who’s behind Joone Creative?
Joone was founded by Whitney, a maker, and Lauren, a professional artist, both searching for a way to solve the same problem from two different sides. Read more here.
Who are the artists that you’re working with?
We’re currently working with a handful of extraordinary artists including Karen Barbe, Alisa Blundon, Diana Fayt, Jen Hewett, and Jennie Lennick. Learn more about them here.
I have a product that would be perfect for your company! How do I become a Joone artist?
I received my kit and an item is missing and/or something is damaged. What do I do?
Sorry to hear that! Please send an email to firstname.lastname@example.org with your order number and we’ll help make it right.
What is your return policy?
Unused and unopened items in their original condition and packaging may be exchanged for store credit within 30 days of purchase. If, unfortunately, an item was damaged in shipping, or an item is missing from your order, we will happily fix it, and will send you replacement items at no cost. Email email@example.com to get started or find more information here.