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Frequently Asked Questions

What is Joone Creative?

We are a new craft retailer offering irresistible craft kits and supplies, made in partnership with extraordinary artists. Learn more on joonecreative.com

Who’s behind Joone Creative?

Joone was founded by Whitney, a maker, and Lauren, a professional artist, both searching for a way to solve the same problem from two different sides. Read more here

I received my kit and an item is missing and/or something is damaged. What do I do?

Sorry to hear that! Please send an email to orders@joonecreative.com with your order number and we’ll help make it right.

What is your return policy?

Unused and unopened items in their original condition and packaging may be exchanged for store credit within 30 days of purchase. If, unfortunately, an item was damaged in shipping, or an item is missing from your order, we will happily fix it, and will send you replacement items at no cost. Email orders@joonecreative.com to get started or find more information here.

Who are the artists that you’re working with?

We’re currently working with a handful of extraordinary artists including Jen Hewett, Karen Barbe and Jenny Lemons. Learn more about them here.

I have a product that would be perfect for your company! How do I become a Joone artist?

We’d love to learn more about your work! Please send us an email at hi@joonecreative.com with information and we’ll be in touch. Learn more about how we work with artists here.